Question 1

How do I contact Valley Creek Roofing?

Accepted Answer

If you know who your Project Manager is please reach out to them directly.  Otherwise you can reach the Account Managers at accounts@valleycreekroofing.com or call the office at 208-640-4412.

Question 2

Why does someone need to be on my roof?

Accepted Answer

In order to understand the current integrity of the roof, we will need full access of the top of the roof.

Question 3

What does the inspection include?

Accepted Answer

Our initial inspection includes: 
Looking for any weak points in the roof. 
A count of broken or missing shingles. 
Pictures of the roof.
Measurement of all ventilation points.
Pictures of the eaves, and soffits.

Question 4

Why are there marks on my roof?

Accepted Answer

During the inspection the Project Manager is identifying each broken shingle with soapstone. They will also mark the total amount of damage that is found and you may even see a math formula. These marks will wash off with the next rain.

Question 5

What is a Project Manager?

Accepted Answer

The Project Manager is our team member that will be with you from the inspection all the way to your new roof being installed. This will be your go to person for all questions. 
Check out our "Meet the Team" to see who you may work with.

Question 6

Will I have to speak to my insurance directly?

Accepted Answer

Once you file the claim with your insurance we help with the rest! This helps take out some of the headache when dealing with the insurance, we will help insure that you are indemnified as a customer.

Question 7

My claim is filed, what next?

Accepted Answer

Now that its filed, our account managers are going to be in contact with your insurance to make sure they are following all building code requirements and getting the full replacement bought. In the meantime your Project Manager will be staying touch with you and updating you on all progress. 
Once your roof is bought its time for the material selection! View our material page to see what options will fit you best. Once the initial payment from your insurance is received you are on the list for the install. Valley Creek Roofing Owners will contact you 2 weeks prior to your install date.

Question 8

I got a call from the Desk Adjuster, Field Adjuster. Who is this?

Accepted Answer

The Desk Adjuster, and Field Adjusters are representatives from the insurance company. Their focus is to ensure that the damage being reported is accurate and will typically go to your home as well to do their own inspection. The desk adjuster will take that information and produce an estimate of how much they (insurance) will pay for the work. Our team of Account Managers will make sure that all building codes are being followed by them and that the estimates match.

Question 9

Why are there so many checks?

Accepted Answer

If your claim is approved and bought by the insurance they will start mailing out installment checks to be paid to Valley Creek Roofing. These checks help with the purchase of  materials and labor. The checks received consist of ACV, RCV, and Supplemental.

Once you receive these checks please contact your Project Manager directly.

Question 10

What's an ACV, RD/RCV, and Supplemental Check?

Accepted Answer

The ACV is Actual Cash Value, this is the seed money to purchase the materials and put in line for installation.

RD/RCV is Recoverable Depreciation or Replacement Cost Value, this will be final amounts due to Valley Creek Roofing for the installation of the roof.

Supplemental is for any additional work or materials that have to be purchased outside of the initial estimate given. This can happen when their is additional hidden damage to the roof, and is found during installation.

Once you receive these checks please contact your Project Manager so they can be paid to your invoice.

Question 11

My mortgage company is on my check, what now?

Accepted Answer

Please download the PDF below for instructions.

Question 12

How can I pay my invoice?

Accepted Answer

If you have not received your invoice please contact accounts@valleycreekroofing.com and it will be sent via email. The invoice will have a link to make the payment online with either a debit/credit card or ACH. Checks can also be made out directly to Valley Creek Roofing, if you choose to write a check please contact your Project Manager to arrange for it to be picked up.

Question 13

What if my insurance denies my claim?

Accepted Answer

If insurance denies the claim, we will work with you on a cash bid.

Question 14

What is the time frame for a roof replacement?

Accepted Answer

Roof Replacements have a number of factors when it comes to day of install. Depending on the time of year, the ambient temperature, weather, all play into what can be done in a day and what days are open to installation. All Valley Creek Roofing crews follow OSHA safety standards.

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FAQ

Frequently asked questions